IR Firm Reference · Veeam · Updated June 2026

Coveware Incident Response Cost: What You'll Actually Pay

Coveware (now part of Veeam) is the market reference for ransomware negotiation and recovery. It is not a full-scope DFIR firm: it specialises in threat-actor negotiation, payment logistics, and decryption, and is usually paired with a technical IR partner for forensics and eradication. Its quarterly marketplace report is itself a primary data source, so the ransom figures below are verified, not estimated.

$553,959
Avg ransom paid (Q4 2024)
$110,890
Median ransom (Q4 2024)
25%
Payment rate (Q4 2024)
Negotiation focus
Specialism

Figures marked (est.) are triangulated planning estimates from public data sheets, RFP responses, and breach disclosures, not vendor-confirmed list prices. Coveware quotes per engagement; always get a written quote.

Pricing Models

ModelCostNotes
Ransomware negotiation engagementProject / success-based (est.)Negotiation, threat-actor profiling, and payment logistics.
Average ransom payment (Q4 2024)$553,959 (verified)Coveware Q4 2024 marketplace data; up 16% on Q3 2024.
Median ransom payment (Q4 2024)$110,890 (verified)Median fell 45% in Q4 2024 as payment rate dropped.
Payment rate (Q4 2024)25% (verified)Share of victims that paid; an all-time low at the time.

What You'll Actually Pay: Worked Scenarios

ScenarioEstimateBasis
SMB ransomware, negotiation onlyNegotiation fee + ransom decisionCoveware negotiates; you still need a DFIR partner for eradication.
Mid-market ransomware, paired engagementDFIR firm ($60K-$250K) + Coveware negotiationTypical pairing: technical IR firm plus Coveware for the ransom track.
Ransom payment itselfMedian $110,890 / Avg $553,959 (Q4 2024)Highly skewed; a few large demands pull the mean far above the median.

Verified Facts

The Q4 2024 average ransom payment was $553,959, up 16% from Q3 2024. — Coveware Q4 2024 Marketplace Report

The Q4 2024 median ransom payment was $110,890, down 45% from the prior quarter. — Coveware Q4 2024 Marketplace Report

The Q4 2024 ransom payment rate fell to 25%, an all-time low at the time. — Coveware Q4 2024 Marketplace Report

When Coveware Is the Right Pick

Right pick when
  • +You face an active ransomware demand and need expert negotiation and payment logistics.
  • +You want sanctions-screening and threat-actor reliability assessment before any payment.
  • +You already have a DFIR firm for forensics and need the ransom track handled.
Wrong pick when
  • −You need full-scope forensics and eradication (pair Coveware with a DFIR firm).
  • −Your incident is a breach or outage with no ransom component.
  • −You want a single vendor for the entire response lifecycle.

Frequently Asked Questions

How much does Coveware cost?
Coveware charges a project or success-based fee for ransomware negotiation and recovery rather than a published hourly rate, and it is typically engaged alongside a separate DFIR firm that handles forensics and eradication. The larger cost in a ransomware case is usually the ransom itself, which averaged $553,959 with a median of $110,890 in Q4 2024 per Coveware's own marketplace data.
What was the average ransom payment in 2024?
The average ransom payment was $553,959 in Q4 2024, up 16% from the prior quarter, while the median was far lower at $110,890, down 45%, according to Coveware's Q4 2024 marketplace report. The gap between mean and median is large because a small number of multi-million-dollar demands pull the average well above the typical payment most victims actually face.
Does Coveware do forensics?
No, Coveware specialises in ransomware negotiation, threat-actor profiling, sanctions screening, and payment logistics rather than full forensics and eradication. Most engagements pair Coveware for the ransom track with a technical DFIR firm such as Mandiant, CrowdStrike, or Kroll for the forensics, containment, and recovery work, so the two costs are additive.
Should you pay a ransom?
The ransom payment rate fell to 25% in Q4 2024, an all-time low, reflecting that most victims now decline to pay, often because backups and law-enforcement guidance make recovery viable without payment. Coveware's role is to inform that decision with threat-actor reliability data and sanctions screening; paying a sanctioned entity can itself create legal exposure regardless of the ransom amount.

Compare Other IR Firms

Mandiant
Tier-1 DFIR, authors of the M-Trends report
CrowdStrike Services
Falcon-integrated IR and proactive retainer
Kroll
Cyber risk retainer with breach notification services
Unit 42
Palo Alto Networks DFIR and proactive retainer
Arctic Wolf
MDR with incident response included

Sources: Coveware Q4 2024 Ransomware Marketplace Report; Coveware (Veeam) public reporting; IncidentCost.com triangulation for engagement-fee structure. Updated June 2026.

IncidentCost.com is independent and not affiliated with Coveware or Veeam. All figures are for planning purposes only.

Related:IR Response Cost (overview)All IR FirmsRansomware CostSOC / MDR Cost
IncidentCost.com is an independent educational resource. All cost figures are drawn from published industry research including IBM's Cost of a Data Breach Report, Ponemon Institute Cost of Insider Risks Report, Verizon Data Breach Investigations Report, Atlassian incident management research, and PagerDuty incident surveys. This site is not affiliated with IBM, Ponemon Institute, Verizon, Atlassian, PagerDuty, or any security vendor. Figures are for educational and planning purposes only.